Refund policy

REFUND AND RETURN POLICY

Last updated: September 9, 2026

Thank you for shopping with ByeByeTags. ByeByeTags is operated by BRAVELT LLC.

We want you to be satisfied with your purchase. Please review this Refund and Return Policy before placing an order.

1. Return Eligibility

You may request a return within 30 days after delivery of your order.

To be eligible for a return, the product must:

  • Be unused and in the same condition in which you received it;
  • Be in its original packaging;
  • Include all accessories, instructions, components, and promotional items originally supplied with the product; and
  • Have any hygiene or protective seals intact, where applicable.

Because certain ByeByeTags products are personal-care products that may come into direct contact with the skin, opened, used, altered, or contaminated products may not be eligible for return for hygiene and safety reasons, except where the product is defective, damaged, incorrect, or where applicable law requires otherwise.

Proof of purchase may be required.

2. How to Start a Return

Before sending any product back, contact us at:

Email: contact@bravelt.us

Please include:

  • Your full name;
  • Order number;
  • Email address used for the order;
  • Reason for the return; and
  • Photos or video if the item is damaged, defective, or incorrect.

If your return is approved, we will provide return instructions and, where applicable, a return shipping address.

Do not send returns to our public business mailing address unless we specifically instruct you to do so. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible, preferably within 7 days of delivery.

We may ask for photographs, video, packaging images, shipping labels, or other information reasonably necessary to verify the issue.

If we confirm that the item was damaged, defective, or incorrectly fulfilled, we may, depending on the circumstances:

  • Send a replacement;
  • Provide a partial refund;
  • Provide a full refund; or
  • Offer another appropriate remedy.

We will cover reasonable return shipping costs when a return is required because of our error or a verified defective or damaged item.

4. Change-of-Mind Returns

For eligible change-of-mind returns, the customer is generally responsible for return shipping costs.

Original shipping charges, expedited shipping charges, customs charges, and similar delivery-related costs are non-refundable unless required by applicable law or unless the return resulted from our error.

We currently do not charge a restocking fee unless clearly disclosed before purchase.

5. Non-Returnable Items

The following items may not be returned unless defective or otherwise required by law:

  • Opened or used personal-care products;
  • Products with broken hygiene or protective seals;
  • Products damaged through misuse, improper storage, unauthorized modification, or use contrary to supplied instructions;
  • Gift cards;
  • Digital products, if any;
  • Promotional items marked as final sale before purchase; and
  • Items returned more than 30 days after confirmed delivery.

6. Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible.

We will try to accommodate the request, but we cannot guarantee cancellation or modification once an order has entered processing, fulfillment, or shipment.

If the order has already shipped, the regular return rules will apply.

7. Refunds

After we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank or card issuer may require additional time before the refund appears on your account.

If more than 15 business days have passed since we approved your refund and you have not received it, contact us at contact@bravelt.us.

8. Lost or Missing Packages

If tracking shows that a shipment has not been delivered within the expected delivery window, contact us and we will help investigate the shipment with the carrier.

If tracking shows the package as delivered but you cannot locate it, please first:

  • Check around the delivery location;
  • Ask household members, neighbors, building staff, or reception;
  • Verify the shipping address on your order confirmation; and
  • Contact the shipping carrier where appropriate.

We will reasonably assist with carrier investigations. Replacement or refund eligibility will depend on the circumstances and applicable law.

9. Chargebacks

If there is a problem with your order, please contact us first so we have an opportunity to resolve the issue.

Nothing in this section limits any rights you may have through your payment provider or under applicable consumer protection law.

10. Consumer Rights

This policy does not limit any mandatory rights or remedies available to you under applicable consumer protection law.

11. Contact

ByeByeTags
Operated by BRAVELT LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: contact@bravelt.us
Website: byebyetags.com